CHICÉ
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Terms and Conditions

Welcome to CHICÉ. By accessing or using our website, you agree to the following terms:

1. General

This website is owned and operated by CHICÉ. All content on this site—including products, images, designs, logos, and text—is the property of CHICÉ and may not be copied, reproduced, or used without written permission.

2. Product Information

We strive to display our products as accurately as possible. However, due to screen differences and the nature of our materials/production, colors, textures, and details may vary slightly from what you see online.

3. Orders

After placing an order, you will receive an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including in cases of product unavailability, pricing errors, address issues, suspected fraud, or suspicious activity. If your order is cancelled after payment, you will receive a refund.

4. Payments

All prices are listed in USD (unless stated otherwise). Payments are processed securely through our checkout system. We do not store your full payment details.

5. Shipping

Shipping rates and estimated delivery times are shown at checkout. Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors outside our control. You are responsible for providing an accurate shipping address.

6. Returns & Refunds

Please refer to our Return & Refund Policy for details. All sales are final and we do not accept returns or exchanges unless the item received is damaged or incorrect.

7. Intellectual Property

All trademarks, designs, product names, and branding elements are the property of CHICÉ. Unauthorized use is strictly prohibited.

8. Privacy

We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Contact Us

For any questions, contact us at hello@chicesilk.com or DM us on Instagram @chice.silk

Thank you for being part of CHICÉ.
With love,
— The CHICÉ Team

Return and Refund Policy

We hope you love your CHICÉ silk essentials as much as we loved creating them for you. All sales are final. We do not accept returns or exchanges, unless the item you received is damaged or incorrect.

Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please email us at hello@chicesilk.com within 7 days of delivery with:

  • Your order number
  • Clear photos of the item and packaging
  • A short description of the issue

If approved, we’ll offer a replacement or a full refund, depending on the situation. The item must be unused and the original packaging must be intact.

Non-returnable Items

We do not accept returns or exchanges for:

  • Any items for reasons other than damage/incorrect item
  • Items with embroidery, custom initials, personalization, or special orders
  • Items marked final sale (all items)
  • Gift cards or promotional items

Refunds (if applicable)

Once your claim is approved and processed, a refund will be issued to your original payment method within 5–10 business days. Please note: shipping fees are non-refundable.

Need help?

We’re always here to help. Email us at hello@chicesilk.com or DM us on Instagram @chice.silk

— The CHICÉ Team

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CHICÉ SILK

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